TransitTrack Privacy Policy


Last revised: 07 January 2025

TransitTrack Ltd (”Company”, “our”, “we” or “us”) provides its customers and users (”you”, “User”, “your”) with TransitTrack, a surveying and cutting edge platform to manage public transport infrastructure.

This Privacy Policy describes how TransitTrack collects, uses, and protects the information you provide when using our website [Insert Website URL] (the "Site"). We are committed to safeguarding your privacy and ensuring that your personal information is protected.

1. Information We Collect

When you visit or use our Site, we may collect the following types of information:

a. Personal Information

We may collect personal information that you voluntarily provide to us, including:
  • Name
  • Email address
  • Phone number
  • Organisation details

b. Non-Personal Information

We may automatically collect non-personal information when you interact with our Site, such as:
  • Browser type and version
  • Operating system
  • IP address
  • Pages visited and time spent on the Site
  • Cookies and similar tracking technologies

2. How We Use Your Information

We use the information we collect for the following purposes:
  • To provide and improve our services.
  • To respond to your inquiries and provide customer support.
  • To send you updates, newsletters, and promotional materials (only if you have opted in).
  • To monitor and analyse usage and trends to enhance your experience.
  • To comply with legal obligations and enforce our terms.

3. Cookies and Tracking Technologies

We use cookies and similar technologies to improve the functionality of our Site and provide a personalised experience. Cookies are small files stored on your device that help us recognise repeat visitors and track website usage.

You can manage your cookie preferences through your browser settings. Please note that disabling cookies may affect the functionality of the Site.

4. Sharing of Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following circumstances:
  • Service Providers: We may share information with trusted service providers who assist us in operating the Site and providing our services.
  • Legal Requirements: We may disclose information if required by law or in response to legal processes.
  • Business Transfers: In the event of a merger, sale, or acquisition, your information may be transferred as part of the business assets.

5. Data Security

We implement appropriate technical and organisational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

Depending on your location, you may have the following rights regarding your personal information:
  • Access: You can request a copy of the personal information we hold about you.
  • Correction: You can request corrections to inaccurate or incomplete information.
  • Deletion: You can request the deletion of your personal information.
  • Objection: You can object to the processing of your personal information in certain circumstances.

To exercise your rights, please contact us at admin@transittrack.co.uk

7. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies.

8. Children's Privacy

Our Site is not intended for use by children under the age of 13, and we do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete such information.

9. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. When we make changes, we will revise the "Effective Date" at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

10. Contact Us

If you have any questions or comments about this Privacy Policy or our data practices, please send us an email at: admin@transittrack.co.uk 

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